Frequently asked questions
What is the processing time to get my order?
Is Your Oil Tools™ associated with an essential oil company?
No. We are independent of essential oil companies. We will source products based on demand. If our customers demand products that are branded with the logo or trademarks of their preferred essential oil company we will do our best to source those products when we receive permission from the essential oil company to use their trademarked names.
We are an independent, family operated, small business, and we do not recommend nor are we associated with any specific EO company. We do have collaborators that use Essential Oils from various companies and have created knowledge and education based content for those specific companies, which can be found on our site. We also carry non-branded, generic, FDA compliant education series and apparel.
Can I get bulk pricing?
Absolutely! We're happy to provide quantity discounts on many of our popular aromatherapy tools. Many of the discounts are displayed on their corresponding product pages. To learn more about quantity pricing, click here. DISCOUNT CODES CANNOT BE USED ALONG WITH BULK DISCOUNTS. A DISCOUNT CODE IS NOT APPLICABLE TO AN ORDER THAT CONTAINS A BULK DISCOUNT.
What sizes are your bottles and vials?
Why is my Roller Ball Insert not fitting properly?
Because the roller balls are manufactured in bulk, they can vary slightly in sizes. This margin is minimal but can result in the roller balls being a little too tight or a little too loose. If the roller balls are too tight, you can move them manually with your thumb. Once they have been moved and lubricated, you will see that they begin to move freely. If the roller balls do not work properly.
We can issue you a replacement for any roller balls that are not working properly. Please contact us within 30 days of receipt and reference your original order number.
Where or how do I get my promo code?
You can sign up for our monthly emails online. We send an email each month which includes promotions or coupons that are valid for that month. We also offer promotions on Facebook®, Instagram™, and Twitter™. All promo codes are final. Once you have placed your order you cannot change the code afterwards, even if you find a better one.
DISCOUNT CODES CANNOT BE USED ALONG WITH BULK DISCOUNTS. A DISCOUNT CODE IS NOT APPLICABLE TO AN ORDER THAT CONTAINS A BULK DISCOUNT.
Can I use plastic containers for essential oils?
We have been asked a lot is it safe to use plastic bottles and containers to hold essential oils. Undiluted essential oils should not be stored in plastic containers. However since our plastic bottles and containers are made of PET, diluted essential oils can be stored in our plastic bottles and containers. PET may also be an excellent alternative to glass for some products. It is less expensive than a comparable glass container, weighs less than glass, and recycles well. PET bottles and jars may be a good option for storing products containing essential oils.
How do I maintain my diffuser?
Just like any small appliances, an ultrasonic diffuser needs to be cleaned and maintained. Here are some pointers that will help keep your diffuser running smoothly and last longer:
Wipe out the water cup with a paper towel and pay attention to the ultrasonic mechanism at the bottom of the cup.
Change the water at least every other day.
Unplug the unit from the wall before detaching the power cord from the unit. If you detach the power cord from the unit while it’s still plugged into the wall, you can get sparks.
Once every week or so, give your diffuser a 10-minute soak with plain white vinegar. This will help remove any mineral deposits or "gumminess".
Fill the diffuser cup past the fill line with white vinegar and just let it soak 10-15 minutes. Then dump it out, rinse with plain water and dry with a paper towel. (You’ll notice the difference!)
Please refer to our Diffuser Policy for further information
How do I return a product or order?
Back Order Policy
Our goal is to ship your order as fast as humanly possible. Sometimes products become unavailable or out of stock during the process of online shopping. If some or all of the products in your order are currently on "Back Order", then we will ship those items as soon as they become available. If you have any questions or concerns regarding your order or the time frame of your items, please email us, and a customer service representative will be able to assist you.
Where is my refund?
How do I loosen my Roller Ball
If you find that the roller balls are "sticking" then it may just be a matter of putting some carrier oil on your thumb and rubbing the surface of the roller ball, or simply working the roller ball with your thumb without any carrier oil. With enough rubbing or friction over the surface of the roller ball it should be enough to loose it.
Who qualifies for free shipping?
Who pays import fees?
We are a US based company, therefore any import charges associated with bringing your order into your country (i.e. Duties & Taxes) are payed for by the customer. These costs could fluctuate over time, so we recommend using an online calculator/estimator for what these costs might be. See also our Shipping Policies section for more information.
How do I retrieve my rewards login?
In order to access your rewards, you will need to reset or retrieve your password by following the photos and the circled links below.The first step is to click on the "Rewards Login". This will take you to a third party website, which is the actual login for the Rewards Program. You will see our store name at the top, but you are actually on a separate website.The second step is to click on the link that says "Retrieve Password". The third step is to enter the email address you used when you created your login. The final step is to click on "Email Me Instructions", which will take you through the rest of the process.