YOUR OIL TOOLS CANCELLATION, RETURN, REFUND & REPLACEMENT POLICY
Effective Date: January 5, 2015 at 9:57 PM EST
By placing an order with Your Oil Tools, the purchaser agrees to this Cancellation, Return, Refund & Replacement Policy, subject to any rights or remedies that cannot be waived or limited under applicable law.
1. ORDER CANCELLATIONS
Cancellation requests must be submitted as soon as possible after an order is placed.
An order may be cancelled only if it has not been shipped, transferred to a fulfillment facility, entered into fulfillment, specially ordered, customized, or otherwise processed beyond the point at which cancellation is reasonably possible.
Approved voluntary cancellations may be subject to a 10% cancellation fee to cover payment processing, administrative, fulfillment, and other costs associated with processing and cancelling the order, except where prohibited by law or where cancellation and a full refund are otherwise required by applicable law.
Submitting a cancellation request does not guarantee that an order can be cancelled.
Once an order has shipped, it cannot be cancelled and will instead be subject to the return provisions below.
Approved refunds will be issued to the original payment method unless otherwise required or agreed.
Your Oil Tools will send confirmation when a cancellation has been processed. The time required for the refund to appear in the customer’s account is determined by the customer’s bank, credit card issuer, or payment processor.
2. 30-DAY RETURN AND INSPECTION PERIOD
Customers must inspect their orders promptly upon delivery.
Requests involving returns, damaged merchandise, defective merchandise, incorrect merchandise, shortages, or missing items must be reported to Your Oil Tools within 30 calendar days of confirmed delivery.
Unless otherwise required by applicable law, return requests submitted more than 30 days after delivery will not be accepted.
Authorization to return merchandise does not extend the return indefinitely. All authorized merchandise must be received at our designated return facility within 45 calendar days of the original delivery date, unless Your Oil Tools provides a different deadline in writing.
3. RETURN ELIGIBILITY
Unless the merchandise was received damaged, defective, incorrect, or otherwise subject to rights provided by applicable law, returned merchandise must:
- Be new, unused, unfilled, unaltered, and in resalable condition;
- Include all original components, accessories, packaging, manuals, and materials;
- Be free from damage, contamination, odors, residue, labels, markings, adhesives, or other alterations caused after delivery;
- Have been purchased directly from Your Oil Tools; and
- Be accompanied by proof of purchase and an approved return request.
Products that have been filled with liquids, oils, chemicals, fragrances, cosmetic preparations, food products, supplements, cleaning products, or other substances are considered used and generally cannot be returned unless the return concerns a qualifying defect that existed when the product was supplied or applicable law requires otherwise.
We reserve the right to inspect all returned merchandise before approving a refund, credit, replacement, or other remedy.
4. CHANGE-OF-MIND AND CUSTOMER-PREFERENCE RETURNS
If a customer wishes to return merchandise because it is no longer wanted, the wrong product or size was ordered, the customer’s needs changed, or for another reason unrelated to an error by Your Oil Tools or a qualifying product defect:
- The customer is responsible for all return shipping costs;
- Original shipping, handling, expedited shipping, and other delivery charges are non-refundable except where required by law;
- Merchandise must satisfy all return eligibility requirements;
- The customer assumes the risk of loss or damage during return shipment until the merchandise is received by Your Oil Tools; and
- Any refund will be limited to merchandise actually returned to and accepted by Your Oil Tools.
We do not issue refunds for merchandise that is not returned, except when Your Oil Tools expressly determines that a physical return is unnecessary or when applicable law requires otherwise.
Returning part of an order does not entitle the customer to a refund for the entire order.
5. RETURN AUTHORIZATION AND DOCUMENTATION
Before returning merchandise, customers should contact Your Oil Tools and provide:
- The order number or other proof of purchase;
- The product and quantity involved;
- The reason for the requested return; and
- Any photographs, videos, packaging information, lot information, or other documentation reasonably requested to evaluate the claim.
Merchandise returned without sufficient identifying information or outside the applicable return period may be refused.
6. DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
Claims must be reported within 30 days of delivery.
Depending on the nature of the claim, Your Oil Tools may require reasonable documentation, including:
Damaged or broken merchandise: photographs showing the damaged merchandise, shipping carton, packing materials, shipping label, and/or packing slip.
Missing merchandise: photographs of the package as received, shipping label, packing slip, and contents of the package.
Defective merchandise: photographs, video, lot or batch information, description of the problem, and/or return of the merchandise for inspection.
Incorrect merchandise: photographs of the merchandise received, product labels, packaging, and packing slip.
Your Oil Tools may require the merchandise to be returned before issuing a refund or replacement.
Failure to provide reasonably requested documentation may prevent us from verifying a claim and may result in the claim being denied, except where prohibited by applicable law.
7. NON-RETURNABLE PRODUCTS
Except where otherwise required by applicable law, the following products are not eligible for change-of-mind returns:
- Gift cards;
- Downloadable or digital products;
- Certain health, hygiene, personal-care, or sanitary products;
- Products that have been opened, used, filled, contaminated, altered, modified, or damaged after delivery;
- Clearance, final-sale, liquidation, or discontinued merchandise identified as non-returnable or final sale at the time of purchase;
- Products unsuitable for resale for health, hygiene, or safety reasons; and
- Diffusers and other products expressly covered by a replacement-only warranty.
This provision does not eliminate any rights the purchaser may have under applicable law concerning merchandise that was defective, damaged, misrepresented, or otherwise nonconforming when sold.
8. DIFFUSERS
Diffusers are covered by a 30-day Your Oil Tools replacement warranty and, where applicable, any additional manufacturer’s warranty.
Diffusers are generally replacement-only and are not eligible for a change-of-mind refund.
To make a diffuser warranty claim, customers must contact Your Oil Tools within the applicable warranty period and may be required to provide a short video demonstrating the reported problem.
If the diffuser is determined to qualify for replacement, Your Oil Tools will provide instructions regarding replacement and, when required, return of the defective unit.
The diffuser, including its original components and packaging when reasonably available, may be required to be returned before a replacement is issued.
Manufacturer warranty claims outside the Your Oil Tools 30-day replacement period may be subject to the manufacturer’s warranty terms, limitations, and procedures.
Nothing in this section limits rights or remedies that cannot legally be waived.
9. REFUNDS
Returned merchandise will be inspected before a refund is approved.
If approved, the refund will generally equal the amount actually paid for the merchandise being returned, less any applicable deductions permitted by this policy and applicable law.
Unless required otherwise by law:
- Original shipping and handling charges are non-refundable;
- Expedited or upgraded shipping charges are non-refundable;
- Return shipping charges are the customer’s responsibility for voluntary returns;
- Merchandise that is not returned will not be refunded;
- Merchandise returned used, incomplete, altered, contaminated, damaged, or otherwise materially different from its condition when delivered may be denied a refund or may receive an appropriately reduced refund to the extent permitted by law.
Approved refunds will be issued to the original method of payment whenever reasonably possible.
Your Oil Tools generally processes approved refunds within 7–10 business days after the return has been received and inspected. Financial institutions and payment processors may require additional time to post the credit to the customer’s account.
10. PARTIAL RETURNS AND PARTIAL REFUNDS
If only part of an order is returned, only the merchandise actually returned and accepted is eligible for refund.
Products that were used, consumed, discarded, lost, given away, damaged after delivery, or otherwise not returned are not refundable merely because other products from the same order are returned, except where required by law or expressly authorized by Your Oil Tools.
If merchandise was sold as part of a bundle, kit, quantity discount, promotional offer, or volume-pricing arrangement, returning only part of the merchandise may result in recalculation of the applicable purchase price or promotional discount to the extent permitted by law.
11. RETURN SHIPPING
Unless Your Oil Tools determines that the return resulted from our shipping error, qualifying damage, qualifying defect, or another circumstance for which we agree to pay return shipping, the customer is responsible for return shipping costs.
Do not send a return without following the return instructions provided by Your Oil Tools.
If Your Oil Tools provides a prepaid return label, that label may be used only for the merchandise authorized for return.
Customers may be responsible for additional charges resulting from unauthorized merchandise, inaccurate package dimensions or weights, additional packages, or misuse of a prepaid return label.
Customers returning merchandise using their own shipping method should use a trackable service. Shipping insurance is recommended for higher-value returns.
Your Oil Tools is not responsible for a customer-arranged return shipment that is lost, stolen, misdelivered, or damaged before it is received by us, except to the extent otherwise required by law.
12. GLASS BREAKAGE DURING SHIPPING
Many Your Oil Tools products are made of glass and require special handling.
If an order arrives with broken glass, the customer should contact us promptly and provide:
- Clear photographs of the damaged or broken merchandise;
- Photographs of the shipping carton and packaging materials;
- A photograph showing the shipping label; and
- Any other information reasonably necessary to document the shipping damage.
Customers should not ship loose or exposed broken glass back to Your Oil Tools unless specifically instructed to do so.
Please retain the damaged merchandise, shipping carton, packaging, and shipping label for at least 7 days after reporting the claim, or until Your Oil Tools advises that they may be discarded.
We may need this documentation or merchandise to investigate the damage or submit a carrier claim.
Carrier claim processing may take approximately 1–7 business days or longer depending on the carrier and circumstances.
A carrier’s investigation does not eliminate any rights or remedies otherwise available under applicable law.
13. PRODUCT USE AND CUSTOMER RESPONSIBILITY
Customers are responsible for selecting products appropriate for their intended application and for using, handling, filling, storing, cleaning, and maintaining products safely and in accordance with applicable instructions, warnings, specifications, and laws.
Unless Your Oil Tools expressly provides a written representation for a particular application, customers should independently determine the compatibility of containers, closures, sprayers, pumps, diffusers, and other components with the substance or formulation they intend to use.
Product compatibility can be affected by factors including formulation, concentration, pH, alcohol content, essential oils, solvents, salts, temperature, pressure, storage conditions, viscosity, and other chemical or environmental conditions.
Customers purchasing products for commercial manufacturing, filling, repackaging, resale, cosmetic, health, food, chemical, or similar applications are responsible for conducting appropriate compatibility, stability, safety, and performance testing for their particular formulation and intended use.
14. PRODUCT SAFETY AND LIMITATION OF LIABILITY
Customers must use all products only for their intended and reasonably safe purposes and follow all warnings, instructions, specifications, and manufacturer guidance.
Glass products are breakable and should be handled, stored, and disposed of appropriately. Damaged or cracked glass products should not be used.
To the fullest extent permitted by applicable law, Your Oil Tools is not responsible for damages resulting from misuse, improper handling, unauthorized modification, improper filling or formulation, failure to follow warnings or instructions, use of an incompatible substance, improper storage, or use of a product for an application for which it was not designed or represented as suitable.
Manufacturer warranties may apply to certain electronic or third-party manufactured products.
Nothing in this policy excludes, limits, or disclaims liability or any warranty, remedy, or consumer right to the extent that such liability, warranty, remedy, or right cannot lawfully be excluded, limited, or disclaimed.
15. THIRD-PARTY MARKETPLACES AND SELLERS
This policy applies only to products purchased directly from Your Oil Tools or where Your Oil Tools is identified as the actual seller of record.
Products displayed under a Your Oil Tools product listing on a third-party marketplace may be offered or fulfilled by independent third-party sellers.
A product’s appearance on a marketplace listing associated with the Your Oil Tools name does not necessarily establish that Your Oil Tools sold or fulfilled that particular transaction.
Returns, refunds, warranties, and other claims involving purchases from independent third-party sellers are subject to the terms of the actual seller and/or marketplace, except to the extent Your Oil Tools has expressly assumed responsibility or applicable law provides otherwise.
Customers should retain their order confirmation identifying the seller of record.
16. SHIPPING DELAYS AND UNDELIVERABLE ORDERS
Shipping and delivery estimates are estimates unless expressly stated otherwise.
Orders are subject to carrier delays and circumstances outside the reasonable control of Your Oil Tools after shipment.
Nothing in this section modifies any cancellation, refund, or other rights applicable when an order has not been shipped within a period required by applicable law.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping or handling charges resulting from an incorrect or incomplete address, refused delivery, or other customer-caused delivery problem may be deducted from a refund or charged to the customer to the extent permitted by law.
17. RETURN ADDRESS
Authorized returns should be sent, in accordance with the return instructions provided by Your Oil Tools, to:
Your Oil Tools
146 Londonderry Turnpike, Unit 16
Hooksett, NH 03106
Sending merchandise to this address does not, by itself, constitute approval of a return or guarantee a refund.
18. CONTACT INFORMATION
Questions regarding cancellations, returns, damaged merchandise, replacements, or refunds should be directed to:
Your Oil Tools
Email: contact@youroiltools.com
Please include your order number and sufficient information for us to identify the transaction.
19. POLICY CHANGES
Your Oil Tools may modify this policy from time to time. The policy applicable to an order will generally be the policy in effect when the order was placed, except where a change is required by law or the parties otherwise agree.
20. APPLICABLE LAW
This policy is intended to operate consistently with applicable federal and New Hampshire law.
If any provision of this policy is determined to be invalid, unenforceable, or contrary to applicable law, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will remain in effect to the extent permitted by law.
Nothing in this policy is intended to waive or restrict any right or remedy that cannot lawfully be waived or restricted.
